GENERAL QUESTIONS
We proudly service most of the Northern Virginia area, including Loudoun County, Fairfax County, Arlington County, Alexandria City, Prince William County, Fredericksburg City, Stafford County, and Spotsylvania County.
If you’re unsure whether we cover your area, please contact us at (703) 687-1555.
Select the “Book Now” option on the website, and you’ll be directed to our instant booking tool where you can create an account, select the specifications for your home, and choose add-ons. Finally, see the total cost for the cleaning service, and confirm a date and time. After booking a date and time, you will receive an appointment confirmation email and text message. You'll receive a confirmation email and text message, plus reminders a couple of days before the appointment. Relax and enjoy a clean home!
Yes, you can rest assured knowing that you are working with a reputable and reliable company. Humble Housekeeper, LLC is licensed, bonded, and carries extensive Commercial Liability Insurance to protect against property damage or injury while working in your home. Additionally, all of our professional cleaners are licensed and insured.
We observe New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Regular services continue on other holidays. If your cleaning falls on an observed holiday, we'll contact you to reschedule.
We proudly offer one-time cleaning, standard cleaning (our standard cleaning service is offered on a recurring basis [i.e., weekly, bi-weekly, or monthly]), deep cleaning, and move-in/move-out cleaning service.
Yes, absolutely! We offer flexibility in tailoring your cleaning service to your specific needs. During the booking process, you can select additional services or special requests such as cleaning specific rooms or areas in more detail. Please let us know of any special requirements in advance.
Yes, our professional cleaner(s) will arrive fully equipped with all necessary cleaning supplies, equipment as well as high quality, eco-friendly products that are safe for your family, pets, and the environment. If you'd like us to use a special cleaning product, just let us know.
Our team does not provide the following services: laundry service, cleaning exterior windows, rust removal, high surfaces beyond 2-foot ladder reach, wall cleaning, loading / unloading dishwasher, flipping mattresses, carpet steam cleaning, fireplace cleaning, watering plants, moving heavy furniture, cleaning up pet accidents, or handling bodily fluids (urine, feces, blood, etc.). We do not address hording situations. To ensure you receive the best service possible, please declutter areas in advance so we can have access and clean effectively.
Please note that our cleaning services do not cover attics, crawl spaces, or any other areas that require climbing or entering confined spaces. This policy helps ensure the safety of our staff and to maintain insurance compliance. Our team focuses on standard interior living areas only.
Yes! We understand that flexibility is important for our clients. We offer cleaning services during evening hours and on the weekend. Simply choose a time that works best for your schedule when booking your cleaning service online.
There is no need to clean before we arrive - that’s our job! All we ask is that you:
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Clear any clutter so we can clean all surfaces effectively.
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Ensure all areas to be cleaned are accessible.
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Close doors to any room(s) you do not want cleaned.
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Lay out clean sheets if you’d like us to change your linens.
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Pets are secured and kept away from cleaning areas.
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We are happy to commit to a specific day. While various factors may impact our arrival time, service will typically occur around the same time for each visit. We will email you the day before to confirm your scheduled cleaning. If you need to reschedule, please log into your online account to reschedule, or contact us at least 24-hours in advance by calling or texting (703) 687-1555.
The duration of your cleaning service depends on the size and condition of the area being cleaned. The below example represents an 1800-2000 square feet house with 3-levels, 3-bedrooms, and 3-bathrooms:
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One-time cleaning: 3-4 hours
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Standard cleaning: 3-4 hours
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Deep cleaning: 4-5 hours
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Move-in/Move-out cleaning: 5-6 hours
We’ll provide a more accurate estimate when you book your service.
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Yes! We love pets and pet owners. There is no extra charge for homes with pets. Please leave any special pet-related instructions in the "Special Notes or Instructions" portion of our booking form.
PRICING AND POLICIES
Every home is unique. Pricing is based on several factors, including the square footage of the home, the number of bedrooms, bathrooms, and additional add-ons requested.
Our website uses SSL encryption to protect all your information. In addition, all payments are processed through Stripe, ensuring that your card information goes through their system, not ours.
We are proud to offer our client’s instant booking with easy and secure online payments. You can easily use a credit or debit card at the time of booking. If you need assistance with payment options, please contact our office for assistance.
Yes, recurring cleaning services will be at the same rate each time provided there are no additional services requested.
Initially, our first cleaning is typically at a higher rate than recurring service since it includes a deep cleaning to bring your home up to Humble Housekeeper, LLC standards, followed by recurring standard cleaning at a duration based on the client's preference (weekly, bi-weekly, or monthly). If more than a month has lapsed since the home’s last cleaning, the next visit will be treated as a deep clean service.
We understand that life happens! If you need to reschedule your service call, you can reschedule online through your account, or call / text our office at least 24-hours before your scheduled cleaning. Following this procedure helps us maintain the quality of your service.
We understand that plans can change. Cancellations made less than 24-hours before the scheduled service will incur a $75.00 fee. To avoid charges, please cancel or reschedule online or by contacting our office at least 24 hours in advance.
In case of emergencies, please contact us as soon as possible. We will do our best to reschedule or cancel without penalty, depending on availability.
If our cleaner cannot access your home during the appointment time, it will be treated as a last-minute cancellation and a $75.00 fee will apply. This includes situations such as locked doors, unsecured pets, or being turned away at the door.
TRUST AND SAFETY
Clients are not required to be present during our cleaning service. However, we do encourage someone over the age of 18-years of age to be present when the cleaner arrives to walk-through the house and point out any specific areas requiring special attention. If you choose to provide a key, garage code, or guest alarm code, rest assured your home's security is our utmost importance.
Customer satisfaction is our top priority. Although it’s at the client’s discretion to be present at the time of service, we encourage that someone over the age of 18 be present at the end of the cleaning service to conduct a final walk through with the cleaner. This will allow us to address any overlooked areas. If you are dissatisfied with your cleaning service, kindly contact our office immediately, or within 24-hours after your service call, and we will re-clean the area at no additional cost.
We offer a full-service guarantee to ensure that our customers are 100% happy with the results. However, please note that we do not offer a money-back guarantee. Instead, we’ll promptly address any concerns to ensure you are fully satisfied with the outcome.
All services are performed by professional licensed and insured cleaning specialist who will provide top-notch cleaning services in your home. Humble Housekeeper, LLC cleaners have been thoroughly vetted and background-checked to give you peace of mind knowing who will be in your home. For recurring services, we will provide the client with the same cleaner(s) each time. Occasionally, there may be a change in team members due to illness, vacations, or staffing changes. We outfit our services to accommodate the needs of your home. Therefore, the cleaner will be familiar with your home to ensure all tasks are completed. A field leader will follow up with the client after each cleaning to ensure you’re satisfied.
Humble Housekeeper, LLC loves pets! If you have pets, we prefer they be kept out of the areas we’re cleaning so we can work more efficiently. That said, we’re pet-friendly and will always be careful around your pet(s). Please let us know in advance what kind of pet(s) you have so we can avoid startling them or accidentally letting them outside. We also ask that you secure them if visitors make them anxious. For safety and sanitary reasons, our teams cannot clean homes with flea infestations or handle animal waste.
We ask if you have valuable items, heirlooms, or irreplaceable belongings, please store them securely or let us know not to handle them in advance. A closed door or drawer indicates that you do not want that area cleaned. Humble Housekeeper, LLC is fully insured to cover any potential damage caused by our cleaner(s).
We cannot be held liable for any damage resulting from: improper installation of light fixtures and ceiling fans, unsecured pictures, mirrors or shelving not properly secured to the walls, old or fragile shower doors or stove parts, worn door knobs, worn or stained carpeting, curtain strings or blind mechanisms, shower soap trays or dispensers that are incorrectly fastened to shower walls, faded and chipped paint or any rotted or deteriorating items. Please notify our office staff if there is anything that requires special care and attention.
Please make the necessary arrangements to give our professional cleaner(s) access to your home (i.e., disabling the alarm system, or providing security code).
If you have specific parking instructions, gate codes, or visitor passes required, please share them in advance. That way our team can arrive on time without delays.
